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OUR REVIEWS. What do our clients say about our services

We always love reading reviews from our customers. Why not leave us a review below....

"First class service as always, have used a couple of times before and will continue to do so."

"Rented a transit van yesterday. Process was very simple. Superb customer service. Van was ready when I arrived. I will definitely re-use Cole Hire and can totally recommend them."

"I was able to get a van here at very short notice after trying several better known (and more expensive) companies. The van was hired for a house move - There were no tail lift Lutons available anywhere at such short notice but in the end the side door on the mid-sized high-top van I hired here was perhaps the more useful feature. I used a sturdy board as ramp and bought a £40 sack trolley from Screwfix to shift and load the heavier items; money well spent - buy or rent one if you value your back! The van came immaculately clean, the staff at Cole hire were helpful and friendly - No issues at all so two thumbs up."

"Local company for me - easily accessible, very easy to book, competitive pricing, and Kesh was very helpful as i was nervous driving a van for the first time - I can recommend to anyone and the driving was easy!"

"Very rare to find great customer service anywhere these days but Kesh and the team at Cole Hire were friendly helpful and made the whole experience hassle free. If you need a van for a day or two give Kesh a call and his professionalism will impress you I'm sure."

"Fantastic experience and smooth, no hidden costs and dodgy business. Highly recommended, and ask for Kesh, he will look after you. Thanks mate - Mick B"

"Amazing service, helped me out massively, got me out of a very stressful situation. I had originally booked a van with Enterprise. They were more expensive but didn't ask for as big of a deposit. Looking back through it it turns out the deposit is the same, Cole hire are just more transparent in their wording.

On the day of my house move, I arrived to pick up the van from Enterprise to be told it had been in an accident and they didn't have one to replace it. They had called me the night before but hadn't left a message and I get a lot of missed calls.

Being very stressed I called Cole hire, I spoke to Nicki who was able to tell me exactly what I needed to provide, and had a van ready for me. It was bigger than I had originally booked and was £90 instead of £170 from Enterprise so cheaper as well. She was very helpful and within half an hour I was there getting everything sorted. Kesh and Nicki talked me through everything with the booking and even offered to stay late as I was now running behind, so I didn't have to pay for an extra day.

The last guy, whose name I never caught, quickly went round and disinfected the van, he also showed me exactly how to use the tail lift etc and made it all very simple. On return they checked everything over and didn't take a penny from the deposit. I wouldn't use any other company again, I'll be straight onto these guys! very helpful, genuine people and incredibly reasonable on price. Thank you again!"

"Excellent service, always goes out of their way to do whatever they can for us at Rhubarb. Vans are always spotless and the staff very friendly.
Never go anyway else for my van hire."
"I recently hired a Luton van from here and found the service both friendly and welcoming. Great service and reasonably priced. Very helpful staff from Kesh on the front desk to the gentleman preparing the vehicles to go out."
"I hired a SWB from Cole and they had no issues with me being under 25. I collected the van safely and without contact in the morning and dropped it off the same day in the same manner. Great team and efficient handling of the booking during Covid times."
"Hi Kesh, it was nice to meet you on Friday.  I wanted to send you an email to thank you for the great customer service and the ease with which you handled the van hire.  I hire vans about 2-3 times a year and this was the most pleasant experience by far.  Thank you again and be safe."
"Marta was excellent in addressing my needs in a professional and speedy manner, I look forward to dealing with Cole Hire again."

"I work for a very busy commercial removal company and decided to leave a review as I have just updated our Approved Supplier List and think Cole Hire deserve some credit for all their hard work. Due to the nature of our business we often have to hire in vehicles sometimes with only an hour or two and Cole Hire are always more than accommodating and nothing is ever too much trouble! To date we have been hiring vehicles daily/weekly for 2 years and I have never had one single problem. Keep up the effort. Great work, great company, great business!!"

"Fantastic customer service. Kesh was really helpful and friendly throughout. We decided to hire a short Luton Van for a house move for the day. The rates were very affordable and the location is easily accessible. They were also very accommodating - we originally booked to collect the van at 10am but unfortunately, we ended up running late by 2 hours. No trouble at all - the clock starts ticking from the time you pick up. Highly recommended - So pleased we went for this option and would definitely use them again in the future. Thank you"

"Needed a van for very important delivery at very short notice late in day and Cole came through where others couldn't. Very friendly, helpful and professional service. Details efficiently exchanged by email. Van delivered to door in good time. Would recommend."

"Really easy people to deal with from start to finish, able to sort out everything a few days beforehand to make moving day as easy as possible, and a really nice low mileage van at a good rate. Staff are great, and very helpful, so all in all a really good all round company to deal with!"

"As a promotions agency we needed a reliable partner to handle it's transport requirements. Cole Hire came through with a solution that our business and managed to keep the cost low and accurate. We quickly gained trust that Cole Hire to deliver on our business needs. With over 1600 vehicle rental days over 8 months, Cole Hire were always able deliver our vehicle needs. Thank you for your excellent service."

"Moving house hassle free. Cannot praise these guys enough, professional service from start to finish, very friendly and helpful. Great rates compared to many on the market and hassle free easy booking. Would definitely use them again the next time I need a van!"

"Brilliant customer service - Nicki is amazing. Picked up the van and was Squeaky clean from a fresh wash! Highly recommend."

"I needed to hire a van urgently at short notice, for my terminally ill mother. I was so fortunate to have come across Kesh, even though Cole Hire was fully booked for that day. After explaining my situation to Kesh, he was so empathetic that he went out of his way to help me and managed to arrange a van.

Kesh is a great credit to Cole Hire he is extremely professional, honest, with excellent customer service and a pleasure to deal with! I will definitely be hiring again."

"Hired a Luton, best price and service in London. Couldn’t recommend highly enough."

"First time using Cole Hire and found the whole process really easy and hassle-free. Booking on-line was simple and collection was made really easy by Kesh. The vehicle was virtually new and thoroughly clean inside and out. Got the van back just at closing time but kesh was there to take it back. I even forgot to take my drinks bottle from the cab and he was about to phone me the next day to remind me. Great service and won't hesitate to use them again. Fully recommend using these guys."

"I hired a van from Kesh at Cole hire the service was amazing from start to finish. It was quick and easy no complications. I would definitely recommend this van hire company to anyone who’s looking to hire a van. Great prices too!"

"I called up after a cancellation, it was super last minute and Kesh (the guy who saved me day) was amazing! The turnaround was so swift and the service was absolutely top notch. Lovely team, great company, 100% recommend. Thank you Kesh, you saved the day!"

"When your car blows up and your family life is in melt down, you want someone to cut you some slack...the friendly, efficient and accommodating people at Cole Hire in Osterley did just that. No 'jobs worths' here, just great guys who go the extra mile. If you want to rent a car at short notice, this is the place to go, but it's our secret, so please don't tell anyone else...."

"We had a very good experience with Cole Hire: very efficient customer service, very helpful and fast replies by email. No second thoughts on where to hire next time we'll be in need!"

"We have been using Cole Hire for couple of years now and on every occasion the service provided was just great. Team is always very helpful even when booking at the last minute.  We are very comfortable in recommending Cole Hire to anyone who is looking for professional service!"